The terms and conditions for use of the C J Vinten website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.
Online Shopping
We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the Delivery Information and Returns Policy.
Customer Experience
Our customer experience team will be delighted to help you place an order over the telephone, advise you on the range of products we offer on our website and help you with queries about payment.
Our customer experience team can be contacted on 01702 713645 during the following times:
- Tuesday – Saturday: 9:30am – 5:30pm
Calls are charged at national rate. Alternatively you can email us at info@cjvinten.co.uk
Contact Details
Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and despatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by telephone. Again, please ensure the contact telephone numbers you provide are accurate.
Orders
Once you have completed an online purchase, we will send you an email confirming your order details.
When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.
Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.
Whilst we are under no obligation to accept your order, we would normally do so where:
(i) the product is available
(ii) the order reflects current pricing
(iii) your credit card/debit card payment is approved by your credit card/debit card company and
(iiii) your order passes our verification checks
Orders placed using a debit/credit card must be based within the United Kingdom. Unfortunately, we do not accept non-UK credit or debit cards.
Unfortunately we are unable to accept PayPal payments over the telephone.
All products and/or services displayed on this website are subject to availability. Prices of products may change from time to time. We confirm availability and price at the time your order is placed. If a product is unavailable when we come to despatch your order, we will contact you either by phone or email.
Please note any orders placed over the weekend will be processed on Tuesday
Tracking Orders
If you have selected a residential or business address for delivery, once you have received your order confirmation your delivery will be due the following day (excluding Sundays).
If your order has not been received within the agreed times (see your despatch note for confirmation of this) then please contact us.
Expected Arrival of Deliveries
All orders received online at C J Vinten are processed and, depending on stock availability, are despatched as promptly as possible and normally delivered in 1-3 working days. Please see the delivery information on the product pages for more specific information.
Where any products have a longer delivery time of 48 hours, our customer experience team will contact you by email to confirm the approximate date of despatch.
Delivery times stated are subject to order approval. Please visit our delivery page for complete information.
Delivery Address
All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.
A signature may be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.
If you decide to have your order delivered to a different address than your own, a signature may still be required and the general conditions of delivery will remain unchanged.
Lost Packages
Even though packages are sent via secure mail, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order.
Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from C J Vinten.
Validation Checks
All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the cjvinten.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.
All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Gift Certificates
We are really sorry that due to a system issue, we are unable to process gift card payments on our website. If you would like to make a purchase please visit our store or alternitvaly please call us on 01702 713645.
Our gift cards have a two year expiry date. The certificates cannot be used retrospectively to pay for orders already purchased.
Prices and Charges
We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at despatch and in the event of an error the following policies will apply:
- Actual price higher than price shown at time of ordering – we will either contact you to discuss whether you wish to continue with the order, or cancel the order and send you an email confirming the cancellation.
- All prices shown on the website are inclusive of VAT.
- All delivery charges are shown as a separate line item on the order summary page. For full details of our delivery charges please visit our delivery page.
Sale
1. This offer is available for a limited period only.
2. This offer applies to selected items only, while stocks last and are subject to availability.
3. No cash alternative can be offered.
4. C J Vinten reserves the right to withdraw this offer at any time.
5. Only one discount can be used per single transaction.
6. Delivery is subject to stock/size availability and usually within 1-5 working days.
7. All items have been available to consumers at the normal retail price for at least 28 consecutive days in the last six months online or in store.
Sale Items
All sale items displayed have been on sale at a higher price for at least 28 consecutive days within the last 6 months; either in store or on the C J Vinten website.
The C J Vinten website does offer an alternative selection of discounted items to our showroom. The pricing of items on the C J Vinten website is independent of the showroom.
Any items sold on the C J Vinten website at discounted prices cannot be bought at the discounted price in store. The sale online is an offer only available online. This does not affect your statutory rights.
Online Only Prices
1. This offer is available for a limited period only.
2. This offer is available online only.
3. This offer applies to selected items only, while stocks last and are subject to availability.
4. C J Vinten reserves the right to alter the selling price or withdraw this offer at any time.
5. Delivery is usually within 1-5 working days.
Gift Wrapping
At C J Vinten we offer a luxury gift wrapping service. All products will arrive inside a standard box. Those that are gift wrapped will be hand wrapped in our luxury wrapping paper ribbon. This service may be withdrawn at any time.
Availability
All products and/or services displayed on this website are subject to availability. Prices of products may change from time to time. We confirm availability and price at the time your order is placed. If a product is unavailable when we come to despatch your order, we will contact you either by phone or email.
Website Errors
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.
We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Copyright Trade Marks and Site Content
You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce C J Vinten press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.
